Avaya / Nortel Networks Communication Systems

If you are looking to benefit from all that Avaya technology offers, consider Ashburn’s Midsize Business Solution with Avaya IP Office. From small startup companies to large corporations, IP Office will deliver features like:

• Call Control
• Web Portal
• Web and Video Collaboration
• Mobility
• Instant and Presence Messaging
• Centralized Licensing in a Single Server
• Resiliency

IP Office supports as few as five users to a full size collaboration solution with 3000 users in as many as 150 locations. Avaya IP Office is a proven technology with over 500,000 installations worldwide. This midsize solution continues with Contact Center, Security, Unified Communications, and Networking. Ashburn Consulting is an Authorized Avaya Partner.

Does your company require maintenance support on your legacy Nortel equipment? Ashburn Consulting provides certified Avaya / Nortel support options including upgrades, migrations, troubleshooting, Move, Adds, and Changes, monitoring, and remote support through a variety of maintenance plans.

We have experience maintaining all four types of Nortel legacy PBX’s. Ashburn will support the 11C with Nortel’s SSC or a more up to date small system containing the CPPM processor. In addition, we support older large Nortel PBX ranging from IGS panel to FIJI design.

• Option 11
• Option 61
• Option 81
• Option 71

Ashburn Consulting provides support for the newer Nortel / Avaya PBX systems. From the older 1000M platforms with PII and PIV processors to the newer 1000E systems utilizing CPPM cards for call processing and signaling server operation.

• Communication Server 1000M (CS1000M)
• Communication Server 1000E (CS1000E)
• Geo-Redundant Survivable Media Gateway

Ashburn Consulting has over 20 years of call center experience. We will install, upgrade, and modify your call flow design, real time screens, and create new historical reports with any of our current contracts. We also support time and material customers.

• Symposium
• Contact Center Manager
• Contact Center Administrator
• Contact Center Replication
• Avaya Aura Contact Center

We support Nortel’s legacy and latest voice mail systems. We can maintain all your menu and mailbox designs while making sure the latest updates are in place.

• Meridian Mail
• CallPilot

Ashburn Consulting has over 20 years of call center experience. We will install, upgrade, and modify your call flow design, real time screens, and create new historical reports with any of our current contracts. We also support time and material customers.

• Symposium
• Contact Center Manager
• Contact Center Administrator
• Contact Center Replication
• Avaya Aura Contact Center